Mobile / Sports
At af999com, your account data and payment records — including transactions through bKash, Nagad, and Bank Transfer — are handled with clear rules about what we collect, why we collect it, and how long we keep it. This policy tells you exactly where you stand. Access depends on your local law and eligible regions.
This policy applies to every account holder who accesses af999com from a supported region. When you create an account, we collect the details you enter — name, contact information, and the payment method you register, whether that is bKash, Nagad, Bank Transfer, or Rocket. We use this information to process your transactions, verify your account identity, and keep your session secure across devices. We do not sell your personal data to third parties. Information shared with payment processors — such as the gateway handling your bKash or Nagad transfer — is limited strictly to what is needed to complete that transaction. We retain transaction logs for as long as your account remains active and for a period afterward as required by applicable rules in the regions we serve. Cookies and session data help us recognise your device when you return, so your account preferences load without you re-entering them each visit. You can adjust cookie settings in your browser at any time, though some site functions depend on session cookies to work properly. For questions about how a specific data type is handled, reach our support team through the contact routes listed in this policy. Availability of this service depends on local law and eligible regions.
Understanding the boundary of this policy helps you know which rules protect your data and which fall under a separate framework.
This policy covers all data you submit when creating or logging into your af999com account, including your registered email, device identifiers, and the payment method you link at sign-up.
Deposits and withdrawals processed through bKash, Nagad, Rocket, or Bank Transfer generate records held under this policy. Those records are accessible in your signed-in account history.
Game content delivered by studios in our lobby — Joker, Pragmatic Play, CQ9, and Microgaming — is governed by those studios' own data terms where applicable. We do not control data collected inside a third-party game frame.
External links, payment gateways, and platform tools that operate outside the af999com domain are not covered here. Review the privacy terms of any third-party service before sharing your information with it.
You have concrete actions available under this policy. To review the data we hold on your account, sign in and open the account settings page — your transaction history, registered payment methods, and contact details are displayed there directly. If any detail is incorrect, the account settings page lets you update your contact information; for payment method corrections, use the wallet section of your account. If you want to raise a question about how a specific data point was collected or used, our support team can pull the relevant record and walk you through it. To request that your account and associated data be closed, submit a written request through the support channel — this is processed in line with the retention rules that apply to your region. Where local law and eligible regions allow, you may also ask us to confirm what categories of data we hold without requesting full deletion.
Sign into your account and navigate to account settings to see stored personal details, registered payment methods like bKash or Nagad, and your full transaction log.
Update your contact information directly in account settings. For changes to a linked bKash or Nagad wallet, use the payment or wallet section of your account dashboard.
Contact support with the specific data point you are asking about. The team can confirm what we hold, explain why it was collected, and tell you how long we keep it under current policy.
Submit a written closure request via support. Data retained after closure follows the rules applicable to your region; support can confirm the timeline that applies to your account.
If this policy raises a question you cannot resolve through your account settings, these are the contact routes published on the site.
Open the chat widget from any page on af999com to reach the support team directly. Use this route for urgent questions about your account data or a payment record.
Send a written query to the support email address listed on the Contact page. For data requests, include your registered account email so the team can locate your records.
The Help section of your signed-in account covers common data and payment questions. Check there first — many policy questions about bKash, Nagad, and account history are answered in detail.
These are the four areas of data handling that matter most to your account security and privacy.
We collect only what is needed to run your account: login credentials, contact details, registered payment method (bKash, Nagad, Bank Transfer, or Rocket), and session data. We do not collect financial data beyond what your chosen payment gateway passes to us to confirm a transaction.
Session cookies keep your account active during a visit. Preference cookies remember settings like language and display choices. You can clear or block cookies in your browser settings; note that blocking session cookies will affect the account login flow.
Active account data is held for as long as your account is open. Once you request closure, data retained afterward follows the applicable regional rules. Support can give you the specific retention period that applies to your account and region.
To update, query, or remove data, use the account settings page for self-serve changes or contact support in writing for formal requests. We aim to respond to written data requests through the support email within a reasonable timeframe based on applicable rules in your eligible region.
Questions we hear from account holders about how this policy works in practice.
We collect the details you enter at registration: your name, contact information, and the payment method you link — such as bKash, Nagad, or Bank Transfer. Device and session data is also recorded to keep your login secure across visits.
Yes. Sign into your account and open the account settings page. Your registered details, linked payment methods, and full transaction history are displayed there. For a broader data summary, contact support in writing with your request.
Only to the extent needed to process your transaction. The relevant payment gateway receives the minimum data required to complete a bKash or Nagad transfer. We do not sell transaction records or pass them to advertisers or unrelated third parties.
Records are kept for as long as your account remains active. After you request closure, retention follows the rules applicable to your region. Contact support to confirm the specific period that applies to your account under current policy.
Log into your account and go to account settings to update contact information directly. For changes to a linked bKash, Nagad, or Rocket wallet, use the payment section of your account. Support can assist if the change cannot be made through self-serve settings.
Reach the support team through live chat on the site or via the support email on the Contact page. Include your registered account email in written queries so the team can locate your records and respond to your specific data question.